Returns & Refunds

Last updated: September 23, 2026

Contact Beddozy if your order arrives damaged, has a printing or manufacturing defect, or contains the wrong or missing items. We will review the problem and arrange the appropriate solution. For a delayed or missing delivery, see our Shipping Policy.

Damaged, incorrect or incomplete orders

Please report problems as soon as possible, preferably within 30 days of delivery. This helps us investigate; it does not cut short any longer consumer protection period.

We cover manufacturing defects, significant printing errors, damage on arrival, missing items, and products that do not match the design, size or other details confirmed in your order. Damage caused by misuse or failure to follow care instructions is not a product defect. Small differences in screen colour or print placement do not automatically mean a defect, but we will assess significant differences from the product description.

Once a problem is confirmed, we will arrange a replacement, supply the missing item, or provide a partial or full refund as appropriate. We will honour your right to choose a remedy where that right applies. A full refund covers the price you paid for the affected product, together with any refundable delivery charges. If we refund your entire order because of our error, we also refund its original delivery charge.

How to get help

Email support@beddozy.com with your order number, a description of the problem and clear photos of the item and affected area. Include the shipping label or measurements when relevant. You can also call +84 966 333 138.

We may ask for additional information or inspect the item before confirming the solution. We will explain the next steps and keep you informed if more investigation is needed. Keep the item and any packaging you still have; missing original packaging does not automatically invalidate a defect claim.

Sending an item back and return costs

Not every claim requires a return. Please contact us before posting anything. If a return is needed, Beddozy will provide the correct return address and shipping instructions in writing. The address printed on your parcel or our business contact address may not be the correct return destination.

For a confirmed product fault, damage on arrival, or an error in fulfilling your order, Beddozy will cover reasonable return shipping costs when a return is required. We will explain how shipping will be arranged or reimbursed. Replacement items and missing items supplied to correct the problem are sent at no additional cost.

Change of mind, size choices and exchanges

Our standard store policy does not offer returns or exchanges simply because you change your mind, choose the wrong design or size, or no longer want the item. Incorrect details supplied by a customer do not automatically qualify for a free replacement or refund. These restrictions do not remove the additional return rights described below.

Choosing the wrong size is different from receiving a size that does not match your order or the published measurements; we will review the latter as a product or fulfilment problem.

Additional return rights

For eligible purchases covered by EU consumer rules, you can withdraw from your purchase without giving a reason by notifying us within 14 days after delivery. Send the goods back within 14 days after notifying us. Contact us promptly for return instructions; notifying us of withdrawal does not require approval of a product defect.

For these non-defective returns, you pay the direct return postage unless we have agreed to cover it. We refund the purchase price and the standard outbound delivery charge; an express-delivery upgrade is not refundable. Reimbursement is due within 14 days of your withdrawal notice, although we may wait until the returned goods or proof of posting is received, whichever comes first.

You may inspect the goods as you would in a shop. Handling beyond what is needed to inspect them may reduce the refund if it reduces their value. Goods genuinely personalised to your individual specifications may be exempt; printing a standard design after ordering does not itself make the item exempt.

Order changes and cancellations

Contact us immediately if you want to change or cancel an order. We can make production changes or stop an order only while this remains operationally possible. Starting production does not cancel a withdrawal right described above.

Refund processing

We will confirm the refund amount and any return requirements by email. After confirming your refund and meeting any necessary return conditions, we will submit it to your original payment method within 2 business days. We will always meet any earlier deadline that applies to your refund. Your bank or payment provider may take additional time to show the credit; we will confirm when the refund has been submitted.

This policy does not limit consumer rights that cannot be excluded, and an update does not reduce rights attached to earlier orders.

Beddozy
8 Lê Lợi, Khu 1, Phú Quốc, An Giang 92516
Email: support@beddozy.com
Phone: +84 966 333 138